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In these terms and conditions:
"Skylanterns4U" means, Skylanterns4U and any other connected organisation that supplies the goods ordered by you and any successor to its business;
"We and Us" means Skylanterns4U. either alone or together with you, as the context requires;
"Working day" means every day of the year except weekends, and English statutory and public holidays;
"You" means the person ordering goods subject to these terms and conditions;
Our details:
Skylanterns4U
Hereward Way Business Park
Harling Road
Norwich
NR16 2SR
VAT Registration no. 851 9115 27
To contact us, please email info@skylanterns4u.co.uk or call 0800 644 6503
Prices and Payment
The prices for goods displayed for sale on this site will be as displayed at the time of order.
Delivery will be charged in addition at a rate dependant on the size and weight of any order,
VAT is included in all prices shown on the site and a VAT invoice will arrive with your delivery.
Delivery can be arranged to any location worldwide, please call us for non-UK deliveries.
Orders will only be despatched once we have received cleared payment, we accept most credit and debit cards
In order to reduce fraud, all orders are subject to various security checks and only accepted at our discretion.
We reserve the right to decline an order if we believe it represents a security risk.
We also reserve the right to ship the goods to the address to which your credit card is registered, although in most cases we will ship to your preferred address.
All products are subject to availability.
General
Except where otherwise expressly stated in these terms and conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these terms and conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.
All images of product on this website are for guidance only, All sizes quoted are approximate.
These terms and conditions and any contract between us shall be governed by and construed in accordance with English law and the English Courts shall have jurisdiction over any disputes between us.
A contract cannot be entered into with a minor.
Complaints
If you have any complaints regarding any part of our service please email them to info@skylanterns4u.co.uk. Alternatively you can write to us at the above address. All complaints are treated very seriously, as we want to provide as good a service as possible. On receipt of a complaint a senior company officer will respond within 2 working days, acknowledging receipt of the complaint and giving an indication what we will do to resolve the problem and where possible provide a timescale for this resolution.
Title
Title to any goods supplied to the customer by Skylanterns4U shall remain the property of Skylanterns4U until paid for in full.
Privacy
Any information collected by us, either through our online forms/emails or over telephone/fax will be used solely for our company records and fulfilling any order placed, we will never pass your details on to 3rd parties and all information is kept securely on our servers.
Credit Card Security
Credit card orders are processed on our 128 bit encrypted secure server, once submitted credit card numbers are split into 2 blocks of 8 numbers, the blocks are then kept completely separately in different locations so there is absolutely no chance of anybody obtaining customer card details from us.
Delivery
Goods will normally be despatched within 24 hours of order placement, once despatched you will receive an email to confirm, most deliveries will be within 2-3 days after despatch although please allow 7 working days before contacting us.
You are responsible for checking your order when delivered; if the package is damaged then please do not sign for it, once delivery is accepted we cannot entertain any claims for damage in transit.
Returns Policy and Procedure for Unused Goods
The Distance Selling Regulations (DSR) gives the consumer the right to a cooling off period of seven (7) working days once they have received goods via mail order.
The cooling off period is essentially a right to cancel your order for any reason and return them to us without charge.
The DSR does not cover faulty goods - this will be dealt with under our returns procedure below.
If you have received goods and have changed your mind, you may return them to us subject to the following conditions:
1. You must inform us within seven working days in writing (email, fax, letter or in person) that you are rejecting the goods.
2. The item(s) must be in new condition, unopened and without any damage to the exterior packaging.
4. The customer must bear the costs of return postage.
We will refuse any items returned if:
1. The goods have not been returned within 28 days of notification.
2. The product packaging has been opened or seals have been broken.
Goods that are rejected due to the reasons above will be returned to the customer at their expense.
Returns Policy and Procedure for Faulty Goods
A returns number must be obtained before returning faulty goods, you are responsible for return carriage, however if you choose to take replacements for faulty goods the replacements will be delivered free of charge.
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